(847) 973-8800

If there was a most-improved award in the care industry for adults with dementia, this place should get it. Charter’s team has come in and increased staffing and the people they’ve brought in work together in special ways. Their flexibility and focus on the residents is top drawer. A gerontologist comes by regularly to check on residents and the care staff actively seeks out special advice on the wants and needs of their charges. They truly listen and develop plans for their residents around those preferences. Hospice is a welcome addition to daily care and the course of care from outside medical help is both welcome and adhered to. The care team works together really well, and they adapt well to anything special that comes up. Teamwork is a noteworthy strength. That comes from positive, focused leadership and caregivers’ connection. Cottages’ arrangement in four different buildings gives residents a cozy environment with about 14 housemates to get to know. It creates … a family.